As
a Patient, You Have the Right ...
- To
considerate and respectful care, in a setting that is as safe and as
comfortable as possible.
- To
compose a document that explains what actions you would like taken if you can
no longer communicate for yourself (an Advance Directive) and have Hospital
staff and doctors follow this document.
- To know
the names and positions of people involved in your care.
- To work
with your doctor and Hospital staff to make decisions about your care.
- To expect
information about pain and pain relief measures from a concerned staff,
committed to pain management.
- To
receive an explanation of your diagnosis, treatment and expected outcome in
words you can understand.
- To
receive the necessary information to take part in decisions about your care
and to give your permission before any procedure or treatment is started. We
will explain your choices so you understand the benefits and risks of each.
- To know
the name of the person responsible for performing a procedure or treatment.
- To refuse
treatment, as much as the law allows you to, and to be informed of the medical
risks of your refusal.
- To have
all communications and records pertaining to your care be treated as private
information and to have Hospital staff honor your personal privacy.
- To be
free from any device that restricts your movements and isolation of any form,
unless your doctor determines that these measures are necessary.
- To expect
that the Hospital will respond to your reasonable requests for services.
- To
receive a full explanation of any research or experimental procedure suggested
for treatment, and to give your consent before any such procedure begins.
- To expect
a reasonably consistent, planned program of care.
- To expect
that your caregivers will tell you about the care you will need after you
leave the Hospital.
- To
receive a copy of your bill and an explanation of your bill.
- To know
what Hospital rules and regulations apply to your conduct as a patient.
- To
express a complaint about care or services provided and to have the Hospital
investigate your complaint.
- To
file a grievance (a formal complaint) if you are not satisfied with the way
your complaint is resolved.
- To file a grievance (a formal complaint) if you are not satisfied with the
way your complaint is resolved. If hospital administration has still not been
able to provide a resolution you are satisfied with, you have the right to
forward your complaint to the State of Connecticut Department of Public
Health. It can be reached at 860-509-7400.
Please
contact Patient Advocate Virginia Potrepka at 203-573-7386 for more details on
the Hospital's grievance process.
Teletypewriter (TTY) users may call 203-573-7570 to register their complaint.
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